06/19/2024

Yes

1125630

Client Technology Consultant II

Tuck Information Technology

$26.94

$33.67

Not a Union Position

Not an SEIU Position

Non-Exempt

Regular Full Time

12

40

Hanover, NH 03755
Tuck, 100 Tuck Hall

Onsite only

No

N/A

No

The Client Technology Consultant II is responsible for providing advanced operational support and consulting for client technologies at the Tuck school. This role extends beyond basic support to include administering and developing core technologies to enhance educational and administrative goals. It shepherds proactive service, continuous improvement, and effective collaboration to help bridge the gap between technology and community.

Associates plus 3+ years' experience or equivalent combination of education and experience

• Experience working in a client-facing technology support role.
• Experience supporting desktop and mobile operating systems, applications, and peripherals.
• Familiarity with endpoint management concepts and tools.
• Familiarity with scripting concepts and languages.
• Demonstrated effective verbal and written communication skills.
• Demonstrated ability to mentor and teach others.
• Demonstrated ability to organize and manage project work.
• Demonstrated ability to work effectively on teams and lead team initiatives.
• Experience working in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with minimal supervision.
• Capable of physically managing tasks including lifting and transporting heavy objects.

• Bachelor’s degree in relevant field.
• Experience working in an Academic environment.
• Technology-related professional certification such as CompTIA, HDI, or other industry related credential.

Lorin Parker

603.646.2904

Lorin Parker, Executive Director, Talent Management

603.646.2904

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Not an essential function

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

Technology Support and Endpoint Management:

• Acts as Business Relationship Manager for client departments and consults with clients on technology use and solutions.
• Provides advanced support for accounts and access.
• Provides advanced technology support for computers, devices, and software.
• Oversees the delivery, installation, and maintenance of computing hardware and peripherals across various locations.
• Uses endpoint management tools to manage and support client devices.
• Updates and improves existing scripts and automation to provide technology and client support.
• Acts as Subject Matter Expert for two or more technologies.

65%

Project Management and Collaboration:

• Leads and manages Client Technology Support team projects.
• Leads CTS process improvement initiatives.
• Collaborates with internal teams to share information, build relationships, and accomplish shared goals.

20%

Training and Development:

• Continuously develops subject matter expertise for application within our client base.
• Trains and mentors Client Technology Specialist I colleagues.
• Creates, maintains, and applies knowledge materials for technology support.

15%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.