Contact Center Patient Advocate Job at Legrande Health, Rexburg, ID

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  • Legrande Health
  • Rexburg, ID

Job Description

Contact Center Patient Advocate Location Rexburg, ID :

We're changing the path of healthcare. Come join us!

Legrande Health is a fast-growing, next-generation technology platform that is innovating connected care and access for patients. Our platform streamlines a far too difficult process while benefiting patients, doctors, and pharmacies.

Ideal Candidate:

We are seeking passionate employees who can deliver exceptional service and support to customers over phone, email, chat and text.

  • Full-time (40 hrs/week)
  • Excels in a professional, fast-paced and rewarding environment
  • Ability to provide concierge-level service to doctors, pharmacies, patients and manufacturers
  • A problem solver with attention to detail, service, integrity, and accountability
  • Strong ability to follow established workflows and processes
  • Cares deeply about patients and their health
  • Generate reports and any data requests, as necessary
  • Make decisions utilizing established pharmacy/clinical guidelines

Qualifications:

  • High school diploma or GED equivalent
  • Ability to work 9:30 AM - 6:00 PM Monday - Friday shift at our Rexburg corporate office
  • Customer service experience
  • Minimum of 18 years of age
  • Dependable and punctual
  • Full-time employee (40 hrs/week)

What can Legrande Health do for you?

  • Healthcare industry experience and training
  • A professional, team-oriented office environment with weekends off
  • Work schedule adjustment flexibility with advanced notice and approval
  • Growth potential with an innovative and fast-growth health and technology company
  • A collaborative and dynamic culture that values creative solutions and input
  • Starting pay of $15.00 per hour, with merit increases and advancement opportunities
  • Paid time off
  • Holiday pay

Your Roles and Responsibilities:

  • Contribute to a team-based environment and positive, collaborative culture
  • Build rapport and establish trust with everyone you interact with
  • Be dependable, be on time, be responsible, be accountable; own it!
  • Your success is our success- do your best!
  • You are responsible for your ongoing development; your manager is responsible to support your ongoing development
  • Use your voice and communicate in a respectful, transparent, candid, and open manner
  • Serve patients by offering assistance with our services
  • Assist doctors in providing products and services to their patients
  • Assist manufacturers and providers of products and services
  • Be open to receive timely positive and constructive feedback to support your ongoing development and provide others with timely positive and constructive feedback to support their ongoing development
  • Use all the resources that you have available within our client services specialty hub to place yourself in the strongest position to succeed

Job Types: Full-time

  • Pay: $15.00 per hour

Schedule:

  • 8-hour production shift
  • Day shift
  • Monday to Friday

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • Flexible schedule
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to Commute:

  • Rexburg, ID 83440 (Required)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Shift work, Day shift, Monday to Friday,

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