Job Description

Title: Coordinator, Commerce Operations

Location: NY, NY (Onsite)

Compensation: $34.00-38.16/hour

Duration: 4+ months

Commerce Operations (Paywall & SKU Management)

Work with Commerce Operations Manager and cross functionally to ensure successful launches. Projects will include the release of new Commerce-related features, product price increases, end to end commerce messaging events (price increase notices and 1x remediation), eligibility matrix across all products, process improvement and maintenance of source of truth documentation.

This person will work closely and collaboratively with other technical teams across Product, Marketing, Commerce, Customer Service, Engineering, Legal, Finance, Enterprise Consumer Payments and teams

The role will also require global collaboration across regional and commercial teams to support the global expansion of products and related global remit of the Commerce Ops team.

The ideal candidate is a highly organized self-starter with strong communication skills, excellent attention to detail and accuracy and ability to concurrently manage multiple workstreams and projects

Responsibilities:

Responsible for technical configuration of sign up, plan switch, cancel, promotional and in product upsell purchase flows, manage copy throughout the end to end user journey, troubleshoot bugs by reviewing curls and JSON files that connect the front end services to the price engine and unified recurring billing systems and work cross functionally with project TPMs to ensure successful end to end purchase experience.

Configure complex offer use cases including but not limited to, payment phases per product component, separate external vs internal discount allocations and date-based phase transitions per price point and currency.

Configure user cohorts used to determine product and plan eligibility for various user contexts and messaging needs. This includes knowledge of subscription attributes, billing credits, device sessions, entitlement structure, etc.

Work with Technical Account Management team and IAP partners to configure offers via Apple, Google, Amazon and other partner devices.

Stand up end to end commerce transactional messaging events; including but not limited to price increase notices, Subscriber Agreement updates and/or bespoke one time sends

Provide feedback on the development and improvement of commerce product tools that will streamline commerce infrastructure and allow for optimum efficiency while minimizing monetary and reputational risk.

Assist in maintaining all relevant documentation shared as the source of truth across the business and relevant stakeholders. This documentation can include but is not limited to:

JIRA tickets

Commerce Operations runbooks on a per project basis that house all Commerce and Messaging data artifacts

Financial Trackers with relevant payment processing details

Confluence Wiki for source-of-truth pricing, currency and platform support globally

Support for launches of new product features or offers, which may be outside of business hours

Attend meetings with Commerce Ops lead to strategize, gather requirements and troubleshoot all involved projects

Basic Qualification:

1-3 years of work experience

Excellent project management, organizational, and communications skills

High proficiency in Google Office Suite, particularly Google Slides. Highly adept at creating professional visualizations of data, processes and information

Proficient with project management software such as Atlassian JIRA, Confluence and Airtable

Ability to work internationally across time zones and regions, with a mindset towards global scalability

Highly effective oral and written communication and problem-solving skills

Exceptional interpersonal skills and ability to develop strong working relationships

Ability to navigate a matrixed organization and a global network of internal and external partners

Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses.

Preferred Qualifications:

Digital subscription business and/or entertainment industry experience a plus

Commerce Or Payment-related Experience Preferred But Not Required

Required Education:

Bachelor’s degree in Business Administration or related

If you are interested and qualified, please send your resume (Word Format Only) to Michelle Nicolaus at mnicolaus@inspyrsolutions.com.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!
  
  

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Tags

Full time, Work experience placement, Local area, Flexible hours,

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