Title: Coordinator, Commerce Operations
Location: NY, NY (Onsite) Compensation: $34.00-38.16/hour Duration: 4+ months Commerce Operations (Paywall & SKU Management) Work with Commerce Operations Manager and cross functionally to ensure successful launches. Projects will include the release of new Commerce-related features, product price increases, end to end commerce messaging events (price increase notices and 1x remediation), eligibility matrix across all products, process improvement and maintenance of source of truth documentation. This person will work closely and collaboratively with other technical teams across Product, Marketing, Commerce, Customer Service, Engineering, Legal, Finance, Enterprise Consumer Payments and teams The role will also require global collaboration across regional and commercial teams to support the global expansion of products and related global remit of the Commerce Ops team. The ideal candidate is a highly organized self-starter with strong communication skills, excellent attention to detail and accuracy and ability to concurrently manage multiple workstreams and projects Responsibilities: Responsible for technical configuration of sign up, plan switch, cancel, promotional and in product upsell purchase flows, manage copy throughout the end to end user journey, troubleshoot bugs by reviewing curls and JSON files that connect the front end services to the price engine and unified recurring billing systems and work cross functionally with project TPMs to ensure successful end to end purchase experience. Configure complex offer use cases including but not limited to, payment phases per product component, separate external vs internal discount allocations and date-based phase transitions per price point and currency. Configure user cohorts used to determine product and plan eligibility for various user contexts and messaging needs. This includes knowledge of subscription attributes, billing credits, device sessions, entitlement structure, etc. Work with Technical Account Management team and IAP partners to configure offers via Apple, Google, Amazon and other partner devices. Stand up end to end commerce transactional messaging events; including but not limited to price increase notices, Subscriber Agreement updates and/or bespoke one time sends Provide feedback on the development and improvement of commerce product tools that will streamline commerce infrastructure and allow for optimum efficiency while minimizing monetary and reputational risk. Assist in maintaining all relevant documentation shared as the source of truth across the business and relevant stakeholders. This documentation can include but is not limited to: JIRA tickets Commerce Operations runbooks on a per project basis that house all Commerce and Messaging data artifacts Financial Trackers with relevant payment processing details Confluence Wiki for source-of-truth pricing, currency and platform support globally Support for launches of new product features or offers, which may be outside of business hours Attend meetings with Commerce Ops lead to strategize, gather requirements and troubleshoot all involved projects Basic Qualification: 1-3 years of work experience Excellent project management, organizational, and communications skills High proficiency in Google Office Suite, particularly Google Slides. Highly adept at creating professional visualizations of data, processes and information Proficient with project management software such as Atlassian JIRA, Confluence and Airtable Ability to work internationally across time zones and regions, with a mindset towards global scalability Highly effective oral and written communication and problem-solving skills Exceptional interpersonal skills and ability to develop strong working relationships Ability to navigate a matrixed organization and a global network of internal and external partners Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses. Preferred Qualifications: Digital subscription business and/or entertainment industry experience a plus Commerce Or Payment-related Experience Preferred But Not Required Required Education: Bachelor’s degree in Business Administration or related If you are interested and qualified, please send your resume (Word Format Only) to Michelle Nicolaus at mnicolaus@inspyrsolutions.com. Our benefits package includes:...We are hiring immediatelyfor full time OFFICE COFFEE ROUTE DRIVER positions. Location : Merck West Point - 770 Sumney Pike, West Point, PA 19486. Note: online applications accepted only . Schedule : Full time schedule. Monday through Friday, hours may...
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