Customer Service Representative
Pay: $15.00 an hour
Hours: 8:30am - 5pm Monday-Friday with occasional overtime on Saturdays
Customer Assistance: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide personalized assistance to customers regarding product information, pricing, availability, and order status.
Product Knowledge: Develop a comprehensive understanding of the home decor products and services offered.
Order Processing: Process customer orders accurately and efficiently using the company's order management system. Coordinate with internal teams, such as warehouse and logistics, to ensure timely order fulfillment and delivery.
Issue Resolution: Address customer concerns, complaints, and product issues promptly and effectively. Work closely with the customer service team and other departments to resolve issues and ensure customer satisfaction.
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