Customer Success Manager - Enterprise Revenue Management Platform
Company Overview:
XTEL is a leading provider of enterprise Revenue Management software solutions, dedicated to empowering businesses with innovative tools to streamline operations, enhance productivity, and drive growth. Our cutting-edge software solutions cater to a diverse range of industries, offering scalable and customizable solutions tailored to meet the unique needs of each enterprise.
Position Overview:
We are seeking a dynamic and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our software solutions. You will serve as a trusted advisor to our clients, helping them maximize the value of our software, driving adoption, and ultimately contributing to their long-term success. You will secure retention and renewal of existing contracts and work collaboratively with our Sales team to uncover and covert opportunities to grow our business with existing customers.
Key Responsibilities:
Customer Relationship Management: Develop and nurture strong relationships with key stakeholders within enterprise client organizations, including C-level executives, department heads, and end-users.
Onboarding and Implementation: Lead the onboarding and implementation process for new enterprise clients, ensuring a seamless transition and successful adoption of our software solutions.
Customer Training and Enablement: Provide comprehensive training and enablement sessions to ensure that clients fully understand the capabilities of our software and how to leverage it to achieve their business objectives.
Customer Success Planning: Collaborate with clients to develop customized success plans aligned with their specific goals and objectives, regularly monitoring progress and providing guidance and support as needed.
Value Demonstration: Aligned with the joint success plans agreed with clients, develop, track and report against the business case to demonstrate value derived from the use of our solutions, aligning the client and building the value case for price increases and renewal of contracts
Issue Resolution and Escalation: Serve as the primary point of contact for addressing any issues or concerns raised by clients, working closely with internal teams to promptly resolve issues and escalate when necessary.
Product Feedback and Advocacy: Gather feedback from clients regarding their experiences with our software, advocating for their needs within the organization to drive continuous improvement.
Renewals and Expansion: Proactively engage with clients and collaborate with Sales to drive renewals and identify opportunities for upselling or expanding our software solutions to meet evolving business needs.
Metrics and Reporting: Track and analyze key metrics related to customer engagement, satisfaction, and retention, providing regular reports and insights to internal stakeholders.
Experience and Qualifications:
Location:
Europe & North America
This position can be based in one of our hub locations in Bologna (Italy), Paris (France), or remote, with occasional travel to client sites as needed.
Salary range for US:
100.000 USD - 150.000 USD
...fashion. Must be comfortable with the following jobs: -patching and painting drywall damage -replacing light fixtures -furniture assembly -simple plumbing work such as replacing toilets or faucets Requirements Previous experience as a handyman or...
...Quest on Linkedin at: Quest Energy Group Quest ( is a leading manufacturing Executive Search and Talent Acquisition Firm. Forklift Mechanic Keeping Operations Moving Safely and Efficiently Are you a skilled mechanic with a knack for troubleshooting and...
...ANTS Sports is seeking passionate and committed part-time Youth Sports Coach Interns for the upcoming Spring 2025 season! This unique... ...day-to-day operations, including program coordination, equipment management, and logistics Support marketing efforts, including social...
...International Trade Compliance Associate Locations: Washington, DC; New Haven, CT Our client is seeking a mid-level associate to join their International Trade Compliance (ITC) practice in either their Washington, DC or New Haven, CT office. Ideal candidates will...
...additional support. Triage RNs have experience working with patients with substance use and are... ...in Compact State; Active NY License Weekend availability OUD experience (preferred... ...For Full-Time Employees Include: ~ Remote work anywhere in the United States ~ Accrued...