Customer Success Specialist job at US-based Technical Concierge Company Remote, US

Job Description

US Based Candidates Only, please. Customer Success Specialist - Real Estate Industry Experience (Preferred) Providing Tier 3 Tech Support & Troubleshooting via chat or email for multiple technology platforms. Candidate must have experience in troubleshooting technology issues, replicating issues, and resolving issues Our company supports a wide range of real estate tools and provides technical support and training on these tools. Examples of tools are CRM, Transaction Management, Social Media and Calendars. The ideal candidate will have several years working with real estate agents and brokerages Responsibilities:

Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met
Fulfill client requests for information or other relevant transaction services in a quick and friendly manner
Fill out all appropriate paperwork and file in the customer database to assist the real estate team in closing deals
Provide technical support to real estate agents on real estate technology solutions and services
Provide administrative support to real estate agents using real estate technology tools and services
Provide trainings on technology to real estate agents
High Output & Quick Turnaround
Customer Service Mindset
Ability to work in a fast-paced environment
Troubleshooting and resolving product-related issues
Ability to navigate products using internal training documents and articles
Preferred previous customer service experience through a ticketing system or Email interface
Preferred tech support and troubleshooting experience in a remote position
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Being able to work independently
Ability to read through problems to resolve issues

Qualifications:

Background in real estate is required for this position
Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
Experience working with real estate agents in companies such as Keller Williams, Compass, Remax, Century 21, etc
Experience working with real estate technology solutions
Previous experience in tech support
Ability to troubleshoot
High-speed internet
Good written and verbal communication
Attention to detail and good problem-solving skills
Microsoft Office & Excel experience

About Company: We are a technical concierge company providing services such as tech support, digital marketing, appointment setting, recruiting, web development, and administrative support to our clients. With the industry growing, we strive to accommodate new demands in a changing environment.

Job Tags

Remote job,

Similar Jobs

CV Organization

Benefits Specialist - Remote from home Job at CV Organization

...management; Keeping meetings and appointments working remotely or In-Office Rewards/... ...updated contact information to be contacted. Immediate Hire available. We have been in business... ...off ~ Retirement plan ~ Work from home Compensation package: ~1099 contract...

Ouley Hair Gallery

Hair Stylist Job at Ouley Hair Gallery

...methodsOffer nail care services, such as manicures and pedicures, if applicableApply makeup for clients who request additional beauty servicesQualifications:Must have a valid cosmetology or barbering licenseExcellent communication and interpersonal skills...

CyberCoders

Estimator - Commercial General Contractor Job at CyberCoders

...Maintain records of estimates, bids, and other related documents. Qualifications: ~5+ years of experience as an estimator at a General Contractor ~ Experience estimating all trades ~ Strong organizational and problem-solving skills. ~ Excellent communication and...

Waste Management

Container Delivery Driver - 2204507 Job at Waste Management

I. Job Summary The Driver Container safely operates a heavy-duty crane mounted truck and is responsible for loading, and transporting material containers to/from customer locations. Drivers will navigate driveways, alleyways, lots, high traffic roadways and may operate...

DRolls Associates

Creative Director Job at DRolls Associates

...We're currently seeking an outstanding Creative Director to spearhead our company's creative team. The perfect candidate will possess strong leadership qualities and a talent for unlocking team capabilities. In the role of Creative Director, you'll work closely...