Job Description

Requisition No: 831404 

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER - 64005738

 Pay Plan: Career Service

Position Number: 64005738 

Salary: $32,886.00 - $36,174.60 

Posting Closing Date: 08/02/2024 

Total Compensation Estimator 

Open Competitive Job Opportunity

Your Specific Responsibilities:

Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

This is work in an institutional, home, or community setting and includes the application of specialized program knowledge and service skills in providing assistance to individuals and families served by social welfare programs. This work involves such functions as obtaining selected background information through interviews and home visits, establishing eligibility to make use of agency resources, helping individuals identify needs that are related to services the agency can provide, explaining and encouraging the use of agency and community resources as means of dealing with identified problems, and making appropriate referrals to sources of additional help. Duties may range from work that involves group leadership and giving practical guidance on day-to-day activities to residents in a government facility, to providing spiritual guidance and comfort, to work that involves training or employment opportunities.

This is general work as a counselor for all counseling occupations not listed separately. Some positions in this occupation may be responsible for coordinating work and supervising employees. The job requires advance knowledge of assessing breastfeeding problems and concerns, counseling techniques and social work principles and practices.

The following Public Health Domains are applicable to this position:

Public Health Competency Domain 1: Analytical/Assessment skills

Public Health Competency Domain 2: Policy development/Program planning skills

Public Health Competency Domain 3: Communication skills

Public Health Competency Domain 4: Cultural Competency skills

Public Health Competency Domain 5: Community Dimensions of Practice skills

Public Health Competency Domain 6: Public Health Sciences skills

Public Health Competency Domain 8: Leadership and Systems Thinking skills

The Family Support Worker is a certified lactation counselor that provides breastfeeding education and support to Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) clients. The Family Support Worker will provide services in the WIC Program in accordance with the policies of the state WIC program and regulations as stated in DHM 150-24. Assignment of duty station, hours and days worked may vary as needed. Work is performed under the direct supervision of the Breastfeeding Coordinator and in collaboration with the Breastfeeding Peer Counselor Coordinator.

Educate WIC pregnant, breastfeeding, and postpartum mothers, and family members on breastfeeding-related issues, both in-person and over the phone, at scheduled intervals determined by the local WIC agency. Provide basic breastfeeding information and support to WIC mothers to help them successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns. Assess any breastfeeding concerns or issues presented from breastfeeding mothers. Conduct breastfeeding classes and facilitate breastfeeding socials.

Assist in training of new family support workers, and new WIC staff in required breastfeeding education. Assist in providing breastfeeding update training to WIC staff. Assist in conducting monthly peer counselor meetings, receive referrals from WIC staff as the designated breastfeeding expert, and provide follow-up calls to prenatal and breastfeeding clients as deemed necessary. Document breastfeeding contacts in the FL-Wise system in accordance with department policy. Documentation is accurate, clear, and appropriate for all contact made with WIC clients. Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality. Coordinate services for clients and make referrals to appropriate resources and agencies as needed.

Teach mothers how to assemble and use breast pumps (manual and electric). Provide breastfeeding supplies and other resources to mothers as needed. Maintain breast pump and breastfeeding supply inventory and documentation at site.

Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned. Understand WIC eligibility criteria and programmatic requirements to answer basic questions about WIC and make appropriate referrals.

Adhere to FDOH in Duval County and Nutrition and Chronic Disease Prevention (NCDP) policies and procedures pertaining to client confidentiality and data security. Accurate and timely submission of Employee Activity Records (EARs), time records, travel logs, monthly report of activities and other reports are submitted to the NCDP Administrative Office. Answer telephones, file and perform travel in relation to above duties and for professional development. Reliable transportation is required. Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to weigh the relative costs and benefits of a potential action.
• Ability to effectively communicate with others in writing as indicated by the needs of the audience.
• Ability to teach others.
• Ability to talk to others to effectively convey information.
• Ability to understand written sentences and paragraphs in work related documents.
• Ability to develop approaches for implementing an idea.
• Ability to actively look for ways to help people.
• Ability to persuade others to approach things differently.
• Ability to identify the things that must be changed to achieve a goal.
• Ability to use logic and analysis to identify the strengths and weaknesses of different approaches.
• Ability to adjust actions in relation to others' actions.
• Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
• Ability to listen to what other people are saying and ask questions as appropriate.
• Ability to be aware of others' reactions and understanding why they react the way they do.
• Ability to provide counseling and/or referral services to promote health and normal nutrition.
• Ability to enter, transcribe, record, store, or maintain information.
• Ability to observe and evaluate the outcomes of a problem solution to identify lessons learned or redirect efforts.
• Ability to determine how money will be spent to get the work done, and account for the expenditures.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles.
• Knowledge of plant and animal living tissue, cells, organisms, and entities, including their functions, interdependencies, and interactions with each other and the environment.
• Knowledge of the science and current practice of nutrition or dietetics as it relates to growth, development, health, or disease.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• Knowledge of the procedures for maintaining sanitary working conditions.
• Knowledge of numbers, their operations, and interrelationships including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.
• Knowledge of methods of compiling, organizing, and analyzing data for the purpose of monitoring and evaluating.
• Knowledge of computer software including applications.
• Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media.
• Knowledge of policies and practices involved in personnel/human resource functions.

Qualifications:

  Minimum:

• Certified Lactation Counselor
• High School Diploma or GED
• Valid Driver License

Preferred:

• At least 3 months of previous work experience with Breastfeeding mothers

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the  Healthiest  State in the Nation.

Values:

I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

5917 105th Street

Jacksonville, Florida 32244

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (For more information, please click )
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit  .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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