Help Desk Technician - Tier 1 Job at Virtual Technologies Group, LLC, Maumee, OH

SXV5RHpJVHZjSzVERWYzeUpTTUtiVUdqYnc9PQ==
  • Virtual Technologies Group, LLC
  • Maumee, OH

Job Description

Company Overview:
Be the  HERO  for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.

We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions.

Benefit Offerings:
-Medical, dental, and vision
-401K with company match
-Short-term and long-term disability coverage paid for by the company
-Life insurance paid for by the company with a buy up option for you and your family
-Flexible work schedule

Job Overview :   
The Tier 1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. Support is primarily performed over the phone, through a ticket system and/or through remote methods for hardware and software support.  

Location and Hours: This job is located on site at our Maumee, OH office location. Tier 1 Helpdesk Technicians are required to work in-office during normal business hours.
 
Responsibilities/Job Functions :
  • The main responsibility of a Tier 1 Help Desk Technician is to answer the phone and work the ticket boards. 
  • Troubleshoot and resolve computer-related issues with end users remotely and over the phone.  
  • Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1) and VIP User tickets.  
  • Manage accounts through Microsoft Active Directory/Entra ID and Office 365.  
  • Setup and configuration of Microsoft Office products and many other software products.  
  • Identify and troubleshoot VoIP related tickets – extension issues, voicemail reset, connectivity issues.
  • Handle customer issues in an organized fashion through a ticketing system.  
  • Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians. 
Minimum Qualifications :
  • Customer service experience is a must.
  • Excellent with oral and written communication.  
  • Ability to quickly solve problems. 
  • Flexibility in a dynamic work environment.  
  • Entry level industry certifications are a plus.
  • Experience in VoIP platforms a plus.
  • Multitasking and completing projects according to their scheduled deadlines.  

Job Tags

Full time, Temporary work, Remote job, Flexible hours,

Similar Jobs

IGT

Retail Merchandiser Associate I- (Metro Detroit Area) Job at IGT

 ...leader in the lottery. We deliver entertaining and responsible lottery experiences for players across the globe. As our Retail Merchandising Associate, you will have an active role in the sales and marketing of lottery products on a large scale. This critical role will... 

Avail Security Group

Security Officer - Guard Shack / Gate Duty / Foot Patrol / Golf Cart Patrol SAN ANTOINO, TEXAS Job at Avail Security Group

 ...Job Skills / Requirements Level 2 Security Officer Access control Monitoring cameras. Responding to incidents on property. Locking and unlocking gates at opening and closing. Just have valid DL and Security Experience. Additional Information / Benefits... 

Boston University

Associate Professor of Homiletics, School of Theology, Boston University | Boston University Job at Boston University

 ...Associate Professor of Homiletics, School of Theology, Boston University Tracking Code: 24599934530904 Job Description Associate Professor of Homiletics, School of Theology, Boston University Category Charles River Campus -- Faculty Job Location... 

Stony Brook University

Pediatric Primary Care Physician, Clinical Assistant/Associate Professor, Pediatrics, Pediatric Primary Care Medicine | Stony Brook University Job at Stony Brook University

 ...scholarship portfolio. The academic interests of current faculty include medical education, narrative medicine, quality assurance and improvement, clinical operations, population health, and health equity. The clinical services of Stony Brook Children?s serve... 

Interim HealthCare of Lexington MA

Occupational Therapy Assistant (COTA) Job at Interim HealthCare of Lexington MA

Home Health Certified Occupational Therapy Assistant (COTA)Middlesex, Suffolk and Essex CountiesExperience a therapy career that comes with work-life balance! As a Par time Home Health COTA for Interim HealthCare, you can set your own schedule and enjoy the freedom...