Position : Inbound Call Center Agent
Location : Fully Remote
Duration : Permanent Hire
Experience : 1-3 YEARS
Mandatory Skills : Provider Inbound
JOB DESCRIPTION
As a Health Insurance Customer Service Advocate, you will work with members and health providers for Prior Auth creation and review pending statuses. This position helps to enroll our members into CMC programs such as cancer, kidney, artificial hearts, ortho etc. You will review if the member's policy have access, review qualifications, inform what program are available for them and set up appointments with providers.
**The position is remote but does require you to be available to work 8 hours per day - Monday thru Friday 7am-7pmCST.**
Roles & Responsibilities:
Qualifications Required:
Soft Skills:
Strong communication skills; Written and verbal.
Excellent critical thinking and problem - solving skills.
Candidate needs to be highly organized.
Analytical, problem solving and decision-making skills; ability to exercise good judgment.
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