Job Description

Fantastic opportunity to join the North End Teleservices team!!!!!!

North End Teleservices, LLC is seeking motivated individuals to work in our call center assisting customers with tier 1 calls for our client. Candidates should have strong verbal and written skills, strong attention to detail, a desire to get the job done right, and experience working multiple applications simultaneously.

In need of both English and Spanish candidates.

This is a work-in-center position, if after 90 days you meet the criteria on metrics, attendance, and performance, your supervisor will look at the possibility of working from home after 90 days.

Job Responsibilities:

• Serve as the first contact for applicants; taking incoming calls and accurately entering the information into various systems.
• Navigate through multiple systems to access the appropriate information in order to provide the correct service and complete a first-call resolution for customers.
• Determine the proper protocols for follow-up calls in a timely and efficient manner.
• Possess the ability to properly de-escalate upset callers to provide the best possible service in a timely manner.
• Performs additional duties within the department as needed.

Required Qualifications and Experience:

• Call center experience with handling inbound calls is preferred
• Excellent verbal and written communication skills
• Collect, interpret, and type information efficiently and accurately
• Excellent listening and empathy skills
• Ability to navigate multiple programs simultaneously
• Accurate keyboarding skills, Typing speed of 25 wpm or more
• Detail-oriented
• Problem-solving and decision-making abilities
• Strong multi-tasking skills
• Ability to demonstrate empathy and handle stressful situations
• Bilingual in English and/or Spanish
• High School Diploma or GED

Apply now for an immediate interview!

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