Job Description

Medical Billing Manager - Driving Financial Excellence in Patient-Centric Care!

*In Office* 
Lehi, UT - Full-time

Join Serenity, a dynamic and innovative mental healthcare startup dedicated to transforming lives and creating an exceptional patient experience. As our Medical Billing Manager, you will play a pivotal role in optimizing our billing processes, ensuring timely claims submissions, and leading a team of billing specialists across multiple states. This is an exciting opportunity to make a difference and contribute to the success of our mission-driven organization.

Responsibilities:

• Lead and mentor a team of billing specialists for a multi-state provider group, fostering a positive and solution-oriented team culture.
• Track and report key performance indicators, identifying areas for process improvement and optimizing revenue cycle performance.
• Ensure timely and accurate claims submissions, effectively manage denials, and oversee payment posting activities.
• Coordinate the resolution of patient concerns related to claims processing and billing issues, ensuring a high level of patient satisfaction.
• Collaborate with cross-functional teams to streamline billing processes, improve policies and procedures, and drive financial performance.
• Maintain compliance with industry regulations and promote integrity in all collections-related processes.

Requirements:

• 4 years of people leadership experience, with at least 2 years in a billing-related setting.
• Previous experience and creativity with managing insurance collections.

• Passionate about helping patients overcome mental health struggles and committed to Serenity's mission.
• Professional billing experience, preferably in the mental health field.
• Proven ability to build and develop high-performing teams through employee selection, training, performance management, and engagement.
• Strong understanding of billing processes, including charge capture, payment posting, denial management, and patient collections.
• Excellent critical thinking, time management, and attention to detail.
• Effective communication skills and the ability to collaborate with stakeholders at all levels.
• Results-oriented mindset with a sense of urgency to achieve financial goals.
• Ability to organize days and prioritize the ever-changing needs of the department.

Benefits:

• Competitive compensation ($60-$68k DOE)
• Comprehensive medical, dental, and vision insurance coverage.
• Life insurance and flexible spending account options.
• Generous time off (10 PTO days & 10 Holidays)
• 401k and Roth IRA retirement plans.

Culture:

At Serenity, we prioritize creating a strong workplace culture that empowers our employees to excel. We are passionate about improving patients' lives and believe that fostering a positive and supportive work environment is essential to achieving our goals. Join a team that values your contributions, invests in your growth, and promotes a healthy work-life balance.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successful completion of a background check and drug screen.

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