Online Hotel Reservationist - Entry Level Job at HappyGo Travel Services, United States

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  • HappyGo Travel Services
  • United States

Job Description

Position: Online Hotel Reservationist - Entry Level

Location: Remote 

Job Type: Full-time

About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

Reservation Management:
  • Handle hotel reservations and bookings for clients, ensuring accuracy and adherence to their preferences.
  • Coordinate with hotels to confirm availability, rates, and special requests.
  • Provide recommendations and advice on accommodations based on client needs and budget.
Customer Service:
  • Respond to inquiries and assist clients with hotel-related queries promptly and professionally.
  • Resolve issues related to reservations, cancellations, and modifications efficiently.
Documentation and Coordination:
  • Maintain detailed records of reservations and client interactions using our CRM system.
  • Coordinate with other departments to ensure all travel arrangements align with client itineraries.
Quality Assurance:
  • Verify the accuracy of reservation details and ensure all client preferences are met.
  • Monitor booking confirmations and follow up to ensure seamless execution of hotel stays.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Remote work opportunity, allowing for flexible hours and work-life balance.
  • Opportunities for professional development and training in the travel industry.
  • Access to exclusive travel discounts and perks.
  • Collaborative team environment with supportive colleagues.

Basic Qualifications:

  • Proven experience in a similar customer service role or within the travel industry.
  • Strong communication skills with fluency in written and spoken English (additional languages are a plus).
  • Proficiency in using booking platforms and CRM systems.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team, with a customer-first mindset.

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!

Job Tags

Full time, Remote job, Worldwide, Flexible hours,

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