Patient Experience Manager Job at Aramark, Nashville, TN

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  • Aramark
  • Nashville, TN

Job Description

Aramark Healthcare+is seeking a Patient Experience Manager is responsible to focus on the impact on the overall patient experience within Vanderbuilt University Medical Center in Nashville, TN. .  To work closely with support service department managers to identify all patient touch points, monitor performance relative to touch points to ensure patient satisfaction.  To support department managers in their daily effort in impacting the patient experience.  To contribute to enhancing the overall brand of the hospital client and Aramark.  Contribute to developing patient loyalty to hospital client brand in the marketplace.

Job Responsibilities

  • Perform Patient Connect interviews with patients and their families; 
  • Conduct Patient Connect data analysis
  • Generate and review Patient Connect data for opportunities to improve patient satisfaction
  • Train and coach others on how to effectively perform Patient Connect interviews
  • Conduct AIDET  and/or W.E.S.T. Observations:
    • EVS Associates
    • Dispatchers
    • Patient Ambassadors
  • Observe New Admission Greetings
  • Technology savvy (CBORD, EPIC)
  • Adopt A Floor Program (AAF Program)
  • Coach managers on New Admission Greetings
  • Conduct Patient Experience Assessments
  • Coach Managers on Patient Experience tools

Qualifications

Requires a Bachelor Degree or equivalent experience

Education

Job Tags

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