Job Description
Job Description:
STOLLER FAMILY ESTATE
WHO WE ARE... STOLLER FAMILY ESTATE
Stoller Family Estate has been voted one of the best tasting rooms in the country, primarily due to the dynamic and unique blend of our Hospitality Team. We value bringing together unique personalities and perspectives on wine to give our guests an unforgettable experience. Much like our vines, we take the time to train and support your growth, and like our wines, we will listen and address your needs to create the best environment for the team to flourish. The results are nothing less than world-class, from the first step on our property to the wines guests take home.
WHO YOU ARE.... SALES CONCIERGE
This position is essential for creating an exceptional first impression for Stoller Wine Group. The role involves reaching out to guests via phone or email, providing detailed information, and directing inquiries to the appropriate party. As a Sales Concierge, you will be responsible for managing inbound reservations, collecting customer data, and driving sales. Your duties will include contacting guests to offer promotional events and wine sales opportunities, booking tasting room reservations, updating guest profiles, and overseeing daily operations.
Success in this role requires a proactive approach to telesales, an uplifting, professional demeanor, and a passion for achieving sales results. While wine experience is preferred but not necessary, a commitment to continuous learning and the drive to become a customer service role model for the team are essential qualities we seek in a candidate.
Essential Duties
1. Provides fanatical customer service and answers incoming phone calls to the campus and ability to multi-task answers incoming emails to multiple Stoller Family Estate, Chehalem, and Bend inboxes.
2. Exceeds sales goals, wine club signups, and creates call campaigns through WineDirect and is collaborative with the concierge team.
3. Books reservations and promotes our brand, wine products, and wine club – builds blueprints and events in TOCK.
4. Processes a variety of transactions on our POS system with little to no errors: Priced reservation experiences, shipping orders, pick up orders, gift card orders, etc.
5. Transfers calls to other departments, takes messages for coworkers, transcribes voicemails for follow-up or transfers to other coworkers, etc.
6. Supports the tasting room and events team as needed.
Job Duties
• General office duties include fielding phone calls from anyone calling SWG and giving them as much information as possible and forwarding them to the correct department when more detail is needed.
• Detailed and responds to emails that come to SWG and completing tasks associated to every email to the best of your understanding/ability.
• Manages customer accounts by changing addresses, phone numbers, credit card information, club types, and order information.
• Checks on shipping status by using various online tools to look up customer orders to inform them of their orders location.
• Sells wine shipments and enters orders in the system accurately without errors.
• Communicates with Shipping and Warehouse department when needed.
• Places reservations for guests for the tasting rooms using our reservation software, Tock.
• Takes guests deposits for large group reservations and explains our cancelation fees and general policies about our tasting rooms.
• Prints out necessary materials for the Hospitality team.
• Places shipping, in house, and pick up orders for all different departments.
• Participates and effectively completes in call campaigns.
• Promotes our event spaces and shares information about spaces, packages, and offerings.
• Checks Event calendar dates for conflicts and gathers as much information as possible to connect guest with Events Coordinator.
• Creates BEOs through TripleSeat for Gastroeconomic Experiences.
• Stays up to date with events and able to communicate clearly to be
Your Health is Your Wealth: Full-Time employees are extended a comprehensive health, wellness, and 401k package.
Focused on Your Success: Competitive hourly pay rates commensurate with job title and experience. The compensation package for the qualified Sales Concierge will also include commissions based on wine sales performance and incentives for new Club member sign ups for the Stoller Wine Group.
COMPENSATION
The hourly wage depends on experience. There are opportunities for sales commission and bonuses. We are committed to providing a supportive, engaging environment that will enhance your skill set.
REQUIREMENTS
• Upbeat, friendly, flexible, team-player.
• A valid, current Driver’s License and reliable transportation.
• Impeccable attendance and punctuality.
• Prior Winery DTC experience preferred, but we will train.
• Prior Office Manager, Hotel Concierge, Receptionist, and/or Secretarial experience preferred, but we will train.
• Excellent time-management skills and the ability to meet deadlines and goals.
• Excellent interpersonal communication skills – both written and verbal.
• Computer proficiency and willingness to learn Tock, WineDirect, and other programs.
If you have a positive and professional attitude along with strong experience in concierge and telephone sales, this position is an excellent fit for you! Join our team and be part of a company that values family and teamwork. Email us today!
Create a Job Alert
Receive an email alert when similar new jobs are posted. It's free, fast and easy.
Create Alert
Job Tags
Hourly pay, Full time, Flexible hours,