Job Description

About Us  

Kenect is based in the “Silicon Slopes” of Utah. Our goal is to Kenect businesses with consumers through our state-of-the-art business texting platform. 

We work very hard to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It's time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold. 

About This Role  

As a Salesforce Administrator, you will play a crucial role in managing and optimizing our Salesforce instance, with a key focus on managing the CPQ and Billing functions (Revenue Cloud). In this role, you will help to enhance our CPQ and Billing systems to ensure seamless integration and operation within our sales and financial processes. Your responsibilities will encompass system administration, data management, user training, and continuous improvement initiatives. You will collaborate closely with cross-functional teams in the business to understand their needs and translate them into scalable solutions. This role offers the opportunity to leverage your knowledge of Salesforce, lead impactful projects, and contribute to the overall success of our organization. 

What You Will Be Doing  

• Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules. 
• Handle configuration changes such as Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, apps, actions, and custom settings.
• Design, implement, and manage Quote and Product Configuration integrations.
• Manage all CPQ and Billing configurations, ensuring best practices and scalability. 
• Provide technical solutions for revenue recognition and billing processes.
• Work closely with stakeholders to gather business and technical requirements, translating them into best practice solutions.
• Develop and maintain system documentation, support procedures, and technical documentation.
• Conduct new user training and ongoing user support to improve adoption.
• Identify opportunities for platform enhancements and drive continuous improvement initiatives.
• Monitor and improve Salesforce data quality and implement data management best practices. 

Skills & Qualifications  

• 2+ years of experience as a Salesforce Administrator, including experience with Salesforce CPQ and Billing. 
• Salesforce Certified Administrator or higher certification. 
• Previous experience working in SaaS preferred. 
• BA/BS degree or higher preferred. 
• In-depth knowledge of Salesforce products and their functionalities. 
• Strong technical analysis, systems design, peer review, and troubleshooting skills. 
• Excellent interpersonal and relationship-building skills, with the ability to work with key stakeholders across the organization. 
• Experience in change management and DevOps practices. 
• Proven ability to manage multiple tasks and projects simultaneously with excellent organizational skills. 

Our Company Values We Hope You Showcase  

• Get Things Done 
• Learn Fast, Go Fast 
• Above and Beyond 
• Be Optimistic 
• Team is Family 
• Be Direct 

What Kenect Offers! 

• Health, Dental, Vision, Life & Disability Insurance 
• Your birthday is a paid day off 
• Onsite gym 
• Breakroom full of snacks and drinks 
• Convenient location next to freeway entrance/exit 

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. 

Legal Disclosure  

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law. 

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