Job Description

Salesforce System Administrator

Location: Texas Remote

Duration : Long -term

NOTE: Role is for a Salesforce System Administrator for HHSC Salesforce Orgs. This position requires a wide range of skills from setting up new Orgs from scratch, integration with 3rd party tools, migration of data, use of CI/CD frameworks, troubleshooting systems including production and other administrative tasks as required. This position will require hands-on experience as an Administrator and prior Salesforce custom development experience is a plus. Familiarity with MuleSoft, DocuSign, and Azure Data Factory and working in an Agile environment is also a plus.

Texas Health and Human Services Commission requires the services of 1 Systems Analyst 2, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 2, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission. All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.

This position serves as a hands-on System Administrator for HHSC Salesforce Orgs. This position requires a wide range of skills from setting up new Orgs from scratch, integration with 3rd party tools, migration of data, use of CI/CD frameworks, troubleshooting systems including production and other administrative tasks as required. This position will require hands-on experience as an Administrator and prior Salesforce custom development experience is a plus. Familiarity with MuleSoft, DocuSign, and Azure Data Factory is also a

plus. The HHSC Salesforce team follows Agile (Scrum), and this role should have experience with Agile methodologies. This position requires availability for 24/7 support.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years Required/Preferred Experience

7 Required Experience as a Salesforce Administrator, managing, maintaining, and overseeing the support of Salesforce Orgs and its environments. Implement and improve security policies and practices.

7 Required Experience in Software Development Lifecycle (SDLC) process, coding standards, change control, and version management including CI/CD toolsets such as Flosum.

7 Required Experience in data migrations, data quality, systems integrations, 3rd party applications, and AppExchange products.

7 Required Experience is overseeing and providing guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls and recommending technology solutions.

5 Preferred Experience in implementing various authentication protocols (oAuth) to integrate 3rd party applications. Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.).

3 Preferred Experience with Salesforce integration tools like MuleSoft, Azure Data Factory and Jitterbit.

2 Preferred Experience in Salesforce implementation and development and in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components.

2 Preferred Knowledge in implementing solutions using configurations (no-code) such as Flows, process builders, and workflow Rules, etc.

2 Preferred Agile Software Development Methodologies Experience.

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