Job Description
Company Description
Exam Type: Temporary Provisional (TPV) Fill Type: Temporary provisional (TPV) appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. Provisional appointments may not exceed three (3) years. Per CSC Rule 114, Article I, Sec. 114.5.10.
- Application Opening – August 06, 2024
- Application Deadline – August 19, 2024
- Compensation: $64,766.00- $91,988.00 Yearly;
- List ID: TPV-1406- 149508; REF43307B
Language Special Condition: There are currently six (6) vacancies; All six (6) will have a language requirement: one (1) requires Vietnamese, four (4) require Spanish, and one (1) requires both Cantonese AND Mandarin. Both oral and written proficiency is required for the positions with a language requirement.
Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for the bilingual positions.
Applicants must indicate on the online application the language(s) in which they claim proficiency. Who We Are At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.Click hereto learn more about what this commitment looks like in action.
, Job Description Under direction, the 1406 Senior Clerk performs difficult, responsible, and specialized clerical work and may assign clerical and office work to subordinate office personnel. This is the senior-level position in the Clerk series.
Incumbents in this position will work at various agency locations that accept applications from clients pursuing social services benefits administered by the Human Services Agency (HSA). This position requires effectively serving a diverse client base including those with histories of drug addiction, homelessness, incarceration, behavioral and other sensitive health issues.
Essential Duties: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
Records Management - Process applications of customers wanting to receive social services benefits administered by the San Francisco Human Services Agency (SFHSA); image application packets into CalSAWS and assist supported programs. This may require face-to-face interaction with customers in the lobby.
- Perform index clearances on all customers using the California Statewide Automated Welfare System (CalSAWS) and other State and Agency systems; entering and/or updating customer demographics in the various client databases.
- Complete workflow requests from Program staff.
- Maintain data integrity of various client databases; merge duplicate files if appropriate; identify and correct erroneous customer information.
- Collaborate with Program staff to troubleshoot and resolve issues pertaining to registration and clearance of customer case records.
- Create and maintain new and existing customer case folders; send folders to offsite storage for archiving.
- Track customer case folder movement using the Agency’s Case Folder Transit Tracking System and Client Index Database platforms.
- Crosstrain in tasks performed by other staff members in the other Records Management (RM) units and the Reception Operation (RO) units to improve the overall efficiency of the team.
- Work in a Service Center environment receiving inbound calls.
Reception Operation - Receive and verify accuracy, completeness, and legibility of application packets from customers.
- Perform preliminary screening of applicants using the California Welfare Information Network and other State Agency systems.
- Record client demographics; schedule date and time of intake appointments using a Lobby Management and Appointment Scheduling systems.
- Act as lobby navigator assisting customers using kiosks; check-in customers for their scheduled appointments, and direct customers to appropriate service stations.
- Provide customers with general information, respond to customer inquiries, troubleshoot customer ticket(s), and resolve other customer issues.
- Answer in person and phone inquiries from HSA staff, other government agencies, and the general public; including compile and generate reports from data sources as requested.
- Receive, store, and stock client applications and other pertinent forms; prepare confidential records, files, and other pertinent forms for destruction.
- Crosstrain in tasks performed by other staff members in the other Reception Operation (RO) units and the Records Management (RM) units to improve the overall efficiency of the team.
, Qualifications Experience: Two (2) years of clerical experience included preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact, and processing of incoming and outgoing mail.
Substitution: Any one of the following may substitute for six (6) months of the required experience:
- Completion of a clerical training program (240 hours); OR
- Fifteen (15) semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
- Completion of an approved City and County of San Francisco Clerical Administrative training program.
License and Certification: Some positions may require possession of a valid California Class C driver license and a good driving record.
Special Conditions: - One position (1) requires Vietnamese, four (4) require Spanish, and one (1) requires both Cantonese AND Mandarin. Both oral and written proficiency is required. Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for the bilingual positions. Applicants must indicate on the online application the language(s) in which they claim proficiency.
AND - All positions require twelve (12) months of experience in the Health or Social Service field providing direct service to diverse populations.
The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Verification of Experience and/or Education : Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may cause ineligibility, disqualification or may lead to lower scores.
SELECTION PROCEDURES The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills, and abilities in an oral interview, which may include a written or performance exercise.
Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.
Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
Additional Information
- Information About the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Right to Work
- Copies of Application Documents
- Diversity Statement
How To Apply Applications for City and County of San Francisco jobs are
only accepted through an online process. Visit and begin the application process.
- Select the “I’m Interested” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.
Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Katrina Navarro, by telephone at (415) 798-0490 or by email atKatrina.navarro@sfgov.org.
All your information will be kept confidential according to EEO guidelines.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Job Tags
Permanent employment, Full time, Temporary work, Work experience placement,