Student Success Coach - Genesee Community College | Genesee Community College Job at Genesee Community College, New York, NY

  • Genesee Community College
  • New York, NY

Job Description

Location: Batavia, NY Category: Administrative/Professional Posted On: Mon Jun 3 2024 Job Description:


The Student Success Coach is an ambassador for GCC, serving as the primary point of contact for students and their families with the College, and is an expert in the delivery of enrollment services, in person, virtually and via the phone/email.  The Student Success Coach represents the following functional areas of the College: Admissions, Records, Financial Aid, Academic Advisement, and Student Accounts providing comprehensive information and guidance to students and families, as well as other enrollment services from other areas of the College. Under the direction of the Director of Student Success Center, the Student Success Coach will participate in ongoing professional development, as well as direct support of cross-training opportunities for other specialists and enrollment services staff.  The Student Success Coach plays an integral role in the coordination and implementation of enrollment service events occurring at the Batavia Campus (e.g. Accepted Student Days, Registration events, Orientation for new students, transfer fairs, and graduation awareness/application events.) The Student Success Coach will provide advisement and training to students and families related to enrollment services. A flexible schedule is required; occasional evening and weekend hours are to be expected.  An on-campus presence is required. Travel to campus centers may be required. Employees may apply for partial remote work after three months of service.


Provide complete and direct advisement and assistance to students and their families seeking a wide-range of enrollment services at the College and the Campus Centers traditionally offered through Financial Aid, Admissions, Records, Student Accounts, and Academic Advisement.  Service is provided in person, virtually and via phone/email; referrals are made to other offices only when necessary.

Support students developing their educational plan and career path with strategies to improve their success.  Assist with identifying potential problems and intervene when necessary to support student success.

Organize and actively participate in the delivery of Registration/Success workshops and information sessions for groups of students and their families.

Participate in ongoing professional development activities sponsored by the Director of Student Success Center and others to promote personal/professional growth and awareness of best practices in higher education.

Facilitate and provide professional development opportunities for colleagues on topics pertaining to enrollment functions.

Train students individually, or in groups, in utilizing web-based services, such as GCC student email, myGCC, Banner Self-Service, and introduce Brightspace.

Coordinate, train, and facilitate the use of technology for initiatives directed at streamlining communication with students who access Financial Aid, Admissions, Registrar, Advisement, and Student Account services.

Initiate contact and/or follow-up with students and families to support enrollment service functions.

Offer suggestions for continuous quality/process improvement to the Director of Student Success Center.

Other duties as assigned to facilitate an effective and efficient student-centered service environment.

Job Requirements:


Required Qualifications

Bachelor's Degree preferred.  Associates Degree will be considered if applicant has three years of work experience. Excellent written, oral, communication, and presentation skills; high level proficiency using Microsoft Office products (Word, Excel, PowerPoint, Outlook); strong organizational skills; ability to maintain flexible work schedule to accommodate service demands at the Batavia Campus, including occasional evenings and weekends. The applicant should have the ability to work independently and as part of a team; prioritize tasks and problem solve; ability to function at a high-level in a fast-paced environment; and the ability to provide training and advisement in individual and group settings. Must be able to demonstrate a strong commitment to diversity. Is mindful of and develops accessibility solutions that can accommodate all individuals to use GCC facilities without barriers, both digitally and physically.

Preferred Qualifications

Preferred experience in customer service, preferably with students; experience with student information systems (e.g. Banner); strong grasp of student self-service software delivered over the web (e.g. Banner Self-Service). Candidates who bring diverse cultural experience and who are especially qualified to mentor and advise all members of our diverse student population are especially encouraged to apply.

Additional Information:


This is a full-time position at 35 hours per week.  Position is compensated at a rate of $41,756.36 annually. Salary, benefits and conditions of employment are set by the GEA contract.  Evening and weekend hours may be required.  


NYS Retirement
Comprehensive Health and Dental Insurance through Independent Health and Delta Dental
20 days' vacation, 24 sick, 4 personal days and 14 holidays annually
May use up to 10 sick days for family illness
GCC Tuition Waiver for employee and dependents
SUNY Tuition assistance at 4-year institutions
May apply for Flexible Work Arrangement after 90 days of service
Access to the Employee Assistant Program (EAP)
Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena 

About Genesee Community College

Genesee Community College is a student-centered collegiate community that annually serves more than 6,000 students with 70 academic degrees and certificates, and six campus locations in Western New York.

Connections working at Genesee Community College

Job Tags

Holiday work, Full time, Contract work, Work experience placement, Remote job, Flexible hours, Afternoon shift,

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