UPS Store Manager Job at The UPS Store #7784, Portsmouth, NH

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  • The UPS Store #7784
  • Portsmouth, NH

Job Description

Job Description: As the UPS Store Manager in Portsmouth, NH, you will be responsible for the overall management and leadership of our store operations. Your primary goal will be to ensure exceptional customer service, drive sales growth, manage staff effectively, and uphold UPS brand standards. This role requires strong organizational skills, leadership capabilities, and a customer-focused mindset to maintain high levels of operational efficiency and customer satisfaction. Key Responsibilities: 1. Operational Management:

  • Ensure smooth daily operations of the UPS Store, including opening and closing procedures, inventory management, and adherence to UPS operational guidelines.
  • Monitor and maintain store cleanliness, organization, and appearance to uphold UPS brand standards.
2. Customer Service:
  • Provide excellent customer service and resolve customer issues promptly and effectively.
  • Build strong customer relationships to enhance loyalty and increase repeat business.
3. Sales and Marketing:
  • Drive sales growth through effective merchandising, promotional activities, and upselling UPS services.
  • Develop and implement marketing strategies to attract new customers and expand market reach.
4. Staff Management:
  • Recruit, train, and supervise a team of store associates.
  • Schedule staff effectively to ensure adequate coverage and optimize productivity.
  • Conduct performance evaluations and provide coaching and feedback to staff for continuous improvement.
5. Financial Management:
  • Monitor and manage store expenses and budgets to achieve financial objectives.
  • Ensure accurate cash handling procedures and maintain proper records of transactions.
6. Compliance and Safety:
  • Ensure compliance with UPS policies, procedures, and safety standards.
  • Maintain awareness of regulatory requirements and implement necessary changes as required.
Qualifications:
  • Proven experience in retail management, preferably in a similar role within the shipping or postal services industry.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Knowledge of UPS shipping services and products is preferred.
  • Proficient computer skills, including familiarity with POS systems and basic office software.
Education:
  • High school diploma or equivalent required.
  • Additional education or certifications in business management or related fields is a plus.
Physical Requirements:
  • Ability to lift and move packages, typically up to 50 lbs.
  • Stand and walk for extended periods of time.
Working Conditions: * This position typically operates in a retail environment with regular exposure to customer traffic and noise levels. Conclusion: As the UPS Store Manager in Portsmouth, NH, you will play a pivotal role in leading our team to deliver exceptional customer service, achieve sales targets, and maintain operational excellence. Your leadership abilities, business acumen, and dedication to customer satisfaction will contribute directly to the success and growth of our store. If you are a dynamic leader with a passion for retail management and customer service, we invite you to apply for this rewarding opportunity and join our team at the UPS Store in Portsmouth, NH. If interested, please send your resume with contact information to this email address; ups_resumes@penngi.com

Job Tags

Full time,

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