Youth Case Manager Job at Our Ark, Washington DC

  • Our Ark
  • Washington DC

Job Description

A Youth Case Manager enhances the quality of Peers’ management and maximizes satisfaction, coordination, provision, and monitoring of services tailored to best address Peers' strengths and needs. Extensive case management requires frequent, planned contact with the family to assess progress toward goals to self-independency. Case Manager duties include assessing, planning, implementing, monitoring, and evaluating actions required to meet the Peer’s health and human services needed.

A Part- time position

A case manager must be and show empathetic, caring, organized, and has strong relationship-building skills. Case managers understand and know about the different resources available in the community. They also have excellent documentation, time management, and multitasking skills. The Case Managers are required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

  • Please include a cover letter



  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and Peer-centered.
  • Providing intensive and individualized case management services for program participants with a focus on empowering individuals to overcome barriers.
  • Meeting with each participant every week to provide case management supporting the successful transition into and retention in employment, education, or further training upon completion of program, and continuing to meet with graduates six months after graduating from the program. 
  • Arrange abeyances with social services, health, medical, and governmental agencies.
  • Take the extra mile and interact with Peers to keep track of their progress and to ensure satisfaction.
  • Record cases information, complete accurately all necessary forms and produce statistical reports.
  • Adhere to professional standards as outlined by protocols, rules, and regulations.
  • Have a car, valid driver’s license, and insurance. 
  • Be able to work some flexible hours (e.g., evenings and occasional weekends)

Life Skills Tasks

  • Create innovative life sills curricula for use in house meetings, group projects and individual meetings, to support Peers s in increasing self-sufficiency.
  • Teach life skills to Peers on an individual and group basis, including emotion regulation, positive coping skills, career planning, interpersonal communication, daily living, household planning and upkeep, housing and money management, self-care, social relationships, employment, study skills, etc.
  • Assess life skills proficiency of Peers at intake, quarterly and upon exit, to inform and target areas of improvement.
  • Consistently utilize an evaluation tool for life skills classes and implement a system for gathering and incorporating feedback from Peers to improve the services.
  • Provide resources and referrals to Peers for life skills needs, such as interview clothing, budgeting, education, transportation, legal services, etc.

Landlord Related Tasks

  • Collect income verification, rent and other fees monthly from Peers and keep accurate and thorough written records of all.
  • Maintain proper documentation of all unit inspections and the feedback provided to Peers
  • Build a reputable relationship with the Landlords
  • Oversee safety and cleanliness and model how to perform basic household maintenance.
  • Coach Peers on how to complete accurate maintenance requests utilizing the facilities ticket system.
  • Ensure the overall cleanliness of the facility by monitoring and assigning ongoing chores to Peers
  • Ensure security systems are always operational and video surveillance is reviewed as needed.

Requirements and skills

  • Proven working experience in case management.
  • Maintains professional boundaries while treating individuals with respect and compassion. 
  • Remains calm under pressure; handles emotionally challenging situations professionally and intentionally.
  • Has a passion and a calling for working one-on-one with adults who need additional support to be successful in their careers
  • Excellent knowledge of case management principals, healthcare management.
  • Previous experience with psychological aspects of care
  • Effective communication skills; emotional intelligence 
  • Excellent organizational and time management skills
  • Review Peers progress towards goals and objectives.
  • Maintain records and files, and prepare clear, concise, and timely reports.
  • Identify, network, and establish contact with collateral services needed by the Peer
  • Problem-solving skills and ability to multi-task.
  • Compassionate with teamwork skills
  • Patience and active listening


Education & Experience Requirements

  • Some college, high communication skills, social work, or related field.
  • Demonstrated competencies in the following areas: creative problem-solving skills, strong teaching skills, leadership skills, visionary ability, opportunistic nature, and familiarity with relevant compliance rules and regulations.

Knowledge, Skills, and Abilities:

  • Ability to use a computer; expertise in Word and Excel; familiarity with other Microsoft Office products.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and organizational skills.
  • Trauma-Informed
  • Motivational interview


  • Flexible schedule
  • PTO
  • Open and effective communication between everyone involved with each case.
  • Self-care days
  • Building relationships 
  • Continuous learning


  • 5-hour shift
  • Holidays off
  • Day/Night shift
  • Weekend(s)


  • Please include a cover letter


  • Working with at-risk/vulnerable youth: 1 year (Required)

OUR ARK is a small but mighty community unit with a stable foundation that is committed to the mission, values, in creating a positive family unit. We work directly with homeless street youth and young adults in extensive street outreach and building trusting relationships through consistency.

Our primary goal is to provide advocacy, education, and peer support through Psychosocial Rehabilitation and a unique path offering consistent nonjudgmental support from staff, peer volunteers, community groups, and other dedicated organizations. 

We strongly encourage individuals from diverse backgrounds, including Veterans, Black, Indigenous, and People of Color (BIPOC), to apply for employment opportunities with us. We believe in the strength that diversity brings to our organization, fostering innovation, creativity, and a dynamic work environment. Your unique perspectives, experiences, and skills contribute to the rich tapestry of our team, helping us better understand and serve the diverse needs of our community. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive. Your talents are an asset, and we welcome the opportunity to work together to build a brighter and more equitable future for all. Join us in making a positive impact and shaping a workplace that celebrates diversity and embraces the valuable contributions of every individual.

About Our Ark:

Our Ark is a community-based nonprofit corporation that works directly with homeless street youth and young adults, ages 13-25 in Thurston County, Washington. Together, we are making great strides in our community by helping street youth create their own paths to success. YOU can help! Be their champion and join our teams. The further we reach, the more success our community will have in ending youth and young adult homelessness for future generations.

Job Tags

Holiday work, Part time, Work experience placement, Self employment, Flexible hours, Shift work, Night shift, Day shift, Afternoon shift,

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